Refund policy

We understand that sometimes your expectations may differ from the received product, and at cefalu.in, we want to ensure your satisfaction. Here's our straightforward and customer-centric return and refund policy:

7-Day Return Period

We offer a 7-day return period from the date you receive your order. If within this time frame you find that the product doesn't meet your expectations or has any defects, we are here to assist you.

Hassle-Free Returns

To initiate a return, please follow these steps:

  • Contact Us: Reach out to us via email at admin@cefalu.in or WhatsApp us at +91-9323280107 within the 7-day period, stating the reason for the return.
  • Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met.
  • Packaging: Ensure the product is unused, in its original packaging, The seal on the product should not be unbroken and includes all accessories.
  • Return Shipment: Ship the product back to us using a reliable courier service & we have arranged reverse pick-up from our side.

Full Refund Guarantee

Once we receive and inspect the returned item and approve the return, we will initiate a full refund of the order amount. Please allow 3 business days for the refund to be processed.

Common Conditions for Return and Refund Approval

To ensure a smooth return and refund process, please note the following conditions:

  • Unused Condition: The product must be unused, The seal on the product should not be unbroken and in its original packaging.
  • Initiate Within 7 Days: The return must be initiated within the specified 7-day period from the date of receiving the order.
  • Approval Process: Returns are subject to approval by our customer support team.
  • Product Integrity: The product must be in resalable condition with all accessories included.

Unpacking Video Recommendation

To expedite the return approval process, we recommend creating an unpacking video when you receive your order. This video can serve as evidence in case there are any discrepancies or defects. Please include clear footage of unboxing, showcasing the product, and highlighting any concerns.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Our Commitment to Your Satisfaction

Your satisfaction is our top priority at cefalu.in. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.

Thank you for choosing cefalu.in. Happy shopping!